Customer Service Plan

As costs increase and competition gets tougher, the homebuyer will continue to demand more service and attention. BCSA is your solution to the toughest part of the building business ... Service after the sale.

BCSA is not another insurance program or software system. BCSA goes beyond insurance programs, beyond structural warranties and a 24-Hour emergency phone number. Ours is a comprehensive system designed to help you focus on the most profitable aspects of your business: the marketing and construction of more new homes. Meanwhile, we’ll take care of the most demanding but least profitable part of your business: the service of current homeowners. BCSA is a totally integrated system of Warranty Callback services performed by a trained staff of office personnel and field technicians.

BCSA’s customer service reaffirms your commitment to your homeowners while controlling your costs.